Jenny Packwood

Head of Brand Engagement, KFC


Jenny is Head of Brand Engagement at KFC UK & Ireland where she is responsible for building brand love amongst consumers and stakeholders. The role includes a big focus on building trust and brand relevance and incorporates PR, social media, issues & crisis management as well as wider marketing initiatives.

She was the driving force behind the boldest but most dramatically positive step the business has ever taken - the behind the scenes BBC documentary The Billion Dollar Chicken Shop. A passionate believer that radical transparency and authenticity are essential to resonate with consumers today, this principle formed the cornerstone of KFC’s award-winning approach to dealing with the delivery crisis which hit the business in February.

Prior to joining KFC, Jenny worked agency side for 12 years where her clients including Starbucks, World Economic Forum, Pizza Express and Kodak.

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